Our Policies
Refund/Cancellation Policy:
To reserve a date with Platinum Plus Mobile Gaming, a non-refundable deposit of $100 is required. This deposit ensures the availability of our services for your specified date and time. We appreciate your understanding of this policy as it allows us to provide the best Video Game Truck experience for all our clients.
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Privacy Policy:
Platinum Plus Mobile Gaming is committed to safeguarding your privacy. We only collect and use your personal information for the purpose of facilitating Video Game Truck bookings and do not share it with third parties. Rest assured that your information is secure with us.
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Bad Weather Policy:
At Platinum Plus Mobile Gaming, we are equipped with an air-conditioned video game truck designed to operate comfortably in both hot and cold weather conditions. Our commitment to delivering exceptional entertainment experiences remains steadfast. In the event of inclement weather, as long as it is safe and feasible for our drivers to reach your location, our services will proceed as scheduled. Your safety and enjoyment are our top priorities.
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Damage/Injury Policy:
Platinum Plus Mobile Gaming prioritizes safety and enjoyment during our Video Game Truck services. All liability for damages or injuries, whether arising from specific client requests or caused by the careless actions of guests, is the sole responsibility of the client and/or host. We encourage clients to ensure a secure environment during the event to minimize any potential risks. Thank you for understanding and cooperating with our commitment to a safe and enjoyable experience.
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Food/Drink Policy:
For the comfort and cleanliness of our video game truck, we kindly request that no food or drinks be brought inside. Guests are encouraged to enjoy refreshments outside the gaming area. Additionally, we appreciate everyone washing their hands before entering to maintain a hygienic environment for all players. Your cooperation ensures a pleasant gaming experience for everyone. Thank you for understanding.
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Picture Policy:
Capture the fun! Guests are permitted to take pictures from anywhere inside the video game truck. Please be aware that Platinum Plus Mobile Gaming reserves the right to use any pictures taken for promotional or company purposes. We value your privacy; if you have any concerns about the usage of pictures, kindly inform us in advance. Thank you for joining us in creating lasting memories!
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Video Game Rating Policy:
At Platinum Plus Mobile Gaming, we prioritize creating a family-friendly gaming environment. Therefore, we will not play any video games rated "Mature" (M) on the Video Game Truck unless explicit permission is granted by the client. We understand the importance of providing age-appropriate entertainment, and your preferences matter to us. Please let us know in advance if you have specific requests regarding game ratings. Thank you for choosing us for your gaming experience.
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Tipping Policy:
While tipping is not mandatory, it is greatly appreciated at Platinum Plus Mobile Gaming. Our team strives to deliver the best video game truck party experience for you and your guests. If you feel satisfied with our service, you are welcome to show your appreciation through a tip. Your support ensures that we can continue providing exceptional entertainment. Thank you for considering tipping as a gesture of satisfaction with our services.
